Customer Support Plan

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          How much do you depend on the computers, software and network that power your business? How many thousands of dollars would it cost if your computers went down, even for a few hours? Smart Hands I.T. is ready to help with an unlimited support plan and monitoring of your network server to help mitigate the technology problems that can cripple your business, hinder patient care, and tarnish your professional image.

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Support answers and help as often as you need it

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          With a Smart Hands I.T. support plan, help is only a phone call away. Our skilled support technicians are ready when you need help and to keep your office technology running smooth. In fact, Smart Hands I.T. resolves most client problems over the phone, without having to send a technician on site.

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          Smart Hands I.T. support lines are staffed by office technology professionals. They have years of hands-on experience and training with the solutions that power your business. To quickly diagnose and fix problems, Smart Hands I.T. support uses remote-access tools to service your computers and network. Our technicians also connect you with other manufacturers’ support professionals when needed, and stay on the line with you, to help resolve problems quickly. When on-site support is needed, your Smart Hands I.T. plan puts technology professionals in your office for prompt, efficient service.

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With a Smart Hands I.T. support plan in hand, you have a team of office technology professionals ready to help as often as you need.

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Unlimited phone & remote support

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          Smart Hands I.T. support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying about running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the Smart Hands I.T. team can walk you through it, or, if possible, fix it for you over a remote connection to your network.

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Continual server monitoring

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          Remote monitoring allows Smart Hands I.T. support to keep an eye on your server’s health and alerts you and Smart Hands I.T. support to many types of issues that may need to be addressed.

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On-site support

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          With a Smart Hands I.T. support plan, you get up to four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.

See your Smart Hands I.T. support contract for details.

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Supported solutions

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          Smart Hands I.T. support plan coverage includes answers to your questions, remote diagnostics, problem resolution and help with all Smart Hands I.T. solutions, including:

• PCs, laptops, servers, printers, scanners and connected devices.

• Business applications like Microsoft Office, Quickbooks, Web browsers and Adobe Acrobat.

• Windows operating systems.

• External hard drives and other peripheral devices.

• Network routers, switches and Wi-Fi equipment.

• Troubleshooting the integration of business management software, digital imaging software, and digital office equipment.

• Computer and network performance recommendations.

• Backup software and system recovery help.

• Distributed audio and video systems.
   

Flexible plan pricing

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          Smart Hands I.T. offers support plans for both single-site and multi-site businesses. Support plan pricing is based on the number of workstations in your office and the number of office locations.

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